Last updated 21st July 2026

Thank you for your purchase. If you are not completely satisfied, you may exercise your statutory cancellation rights as set out below.

Statutory Cancellation Rights (Consumer Contracts Regulations 2013)

For unwanted items purchased online, customers have 14 days from the date of receipt to notify us that they wish to cancel the order.
Once cancellation has been notified, customers have a further 14 days to return the goods.

Commercial Returns Policy

We do not offer a commercial returns window for unwanted items beyond your statutory cancellation rights. This ensures our policy is clear, consistent, and aligned with UK consumer law.

Return Process

To cancel your order and arrange a return, please email info@equipmentoutdoors.co.uk for a return address and a Return Merchandise Authorisation (RMA) number.
Place the item securely inside its original packaging and include your proof of purchase.
Customers are responsible for return shipping costs for unwanted items; we recommend using a trackable delivery service.

Refunds

Refunds will be processed within seven (7) days of receiving the returned item. Refunds may take 1–2 billing cycles to appear with your payment provider.

Faulty or Damaged Items (Consumer Rights Act 2015)

If your item is defective or damaged, please contact us as soon as possible at info@equipmentoutdoors.co.uk with a description and photographs if available.
We will provide a prepaid return label.
Faulty items will be repaired, replaced, or refunded in line with your statutory rights.

Questions:

If you have any questions concerning our return policy please contact us at:
info@equipmentoutdoors.co.uk